# License Agreement Not Accepted

The collector's log indicates, `license agreement not accepted`.

### SYMPTOM

The collector's log indicates that the license agreement has not been accepted and the collector fails to start. For example:

```log
flowcoll[7728]: 2023-06-12T09:29:24.125+0200	fatal	flowcoll	flowcoll/main.go:41	exiting because of a license error	{"code": "license/error", "reason": "license configuration: license agreement not accepted. Please update 'EF_LICENSE_ACCEPTED'"}
```

### PROBLEM

The `EF_LICENSE_ACCEPTED` parameter must be set to `true` indicating that you or your organization agree to the terms of the applicable ElastiFlow license. This log message indicates that `EF_LICENSE_ACCEPTED` is set to `false`, the default value.

### SOLUTION

Set `EF_LICENSE_ACCEPTED` to `true`.

{% hint style="warning" %}
Do not accept the license agreement unless you have the full authorization to do so, personally or as a representative of your organization.
{% endhint %}

After the license has been accepted you will see the following log message when starting the collector.

```log
By running this software, you and/or the organization using the software agree and are bound to the terms of an ElastiFlow Inc. End-User License Agreement (EULA). For the Community (no license key), Basic and Trial tiers, the applicable license is the ElastiFlow Community EULA, which may be found at: https://www.elastiflow.com/community-license. For Standard and Premium Commercial tiers the applicable license is the ElastiFlow Standard EULA, or other terms agreed in writing with ElastiFlow Inc. The ElastiFlow Standard EULA may be found at: https://www.elastiflow.com/commercial-license.
```

### REFERENCE

* [EF\_LICENSE\_ACCEPTED](/flowcoll/configuration/config_gen/license.md#licensing-options)
* [ElastiFlow Community EULA](https://www.elastiflow.com/community-license)
* [ElastiFlow Standard EULA](https://www.elastiflow.com/commercial-license)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.elastiflow.com/additional-resources-reference-articles/faq/license_not_accepted.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.