# Unsupported sFlow Structures

### SYMPTOM

The log indicates that NetObserv Flow cannot process a sFlow record because it has enterprise-specific information that is not supported. For example:

```log
{"level":"error","ts":"2023-06-09T02:50:20.427Z","logger":"flow_processor","caller":"flowprocessor/flow.go:75","msg":"failed to process record","code":"processor/process-record-error","reason":"sFlow v5: could not decode samples: flow struct not supported - enterprise: 25506, format: 1003","stacktrace":"github.com/elastiflow/flowcoll/pkg/processors/flowprocessor.(*FlowProcessor).decodePacket\n\t/tmp/flowcoll/pkg/processors/flowprocessor/flow.go:75\ngithub.com/elastiflow/flowcoll/pkg/processors/flowprocessor.(*FlowProcessor).Run\n\t/tmp/flowcoll/pkg/processors/flowprocessor/flow.go:44"}
```

### PROBLEM

The collector received an sFlow Structure that is does not recognize. This is usually due to a vendor sending its own enterprise-specific structure. Prior to version `6.3.0`, the collector would log the above error when it encountered an unknown sFlow strucuture. As of the release of `6.3.0` the collector graciously ignore unsupported sFlow structures, without logging an error, and will process as much of the available structures that it can.

### SOLUTION

Update the collector to version `6.3.0` or newer to graciously ignore unsupported sFlow structures. To add support for a specific sFlow Structure, contact <support@elastiflow.com>. You will need to supply a PCAP of the records that contain the structure and documentation from the vendor about the contents of the structure.

### REFERENCE

* [flowcoll/changelog#630](https://github.com/elastiflow/documentation/blob/main/versioned_docs/version-6.3/flowcoll/changelog.md#630)


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